Case Studies
Decades of experience. For thirty years, A11N has been behind the scenes delivering the intelligent, integrated, and inclusive IT that scales commercial growth and secures government operations.
Software Development
Real Estate Services Web Application Redesign
We addressed rising customer support issues caused by confusing workflows and an outdated ordering experience—the company’s core revenue stream. Through user research, competitive analysis, and testing, we identified structural UX and infrastructure challenges that required a full redesign. Our enterprise software design specialists rebuilt the platform’s architecture, simplified navigation, introduced universal search, and created an analytics dashboard for association managers, while strengthening security. The result was a 75% reduction in support calls, order placement time dropping from 18 minutes to under 2, and measurable gains in client acquisition and retention.
Software Development
Automotive Manufacturing Public Website Migration and Redesign
Our software development specialists migrated and redesigned the primary public-facing website for a top-tier Fortune 500 automotive company, moving content from an existing WordPress implementation into Adobe Experience Manager (AEM). The engagement involved close coordination with the creative design team to ensure seamless translation of visual assets into the AEM platform, guiding both discovery and implementation phases. The project successfully delivered a modernized, scalable website architecture aligned with brand and customer experience goals.
Software Development
Government Defense Cloud Service Implementation
Our software development specialists redesigned the public website and implemented Adobe Experience Manager (AEM) as a Cloud Service for a government defense agency. The engagement focused on creating a comprehensive solution leveraging AEM’s core components and style system, while also integrating Dynamic Media and Smart Crop to streamline content authoring. Collaboration with an external design agency ensured alignment of technical implementation with creative direction, resulting in an efficient, scalable, and secure platform tailored for government use.
AI Fabric Systems
AI-Driven Early Detection & Prevention of Chronic Absenteeism
Our AI Fabric specialists deployed an AI-enabled early-warning system for a venture-backed company in the education sector. This system unified fragmented attendance, demographic, and communication data across an entire district into a single, real-time platform. Continuous multi-signal analysis detected absenteeism risk weeks earlier than manual processes, while automated, multilingual outreach workflows replaced inconsistent, school-by-school practices. The platform equipped educators, counselors, and administrators with timely, actionable insights and reduced the operational burden of manual intervention tracking. The result was faster identification of emerging issues, more coordinated and equitable interventions, and measurable improvements in student engagement across a large, distributed institutional environment.
AI Fabric Systems
AI-Driven Renewal Intelligence for Property and Casualty
For a privately held insurance brokerage and financial services firm, our AI Fabric specialists built an AI-enabled renewal intelligence platform for a major insurance broker that unified policy documents, carrier appetite data, loss runs, and producer workflows into a single operational layer. Coordinated agents automated policy summarization, standardized coverage analysis, and generated renewal recommendations that matched expert reasoning. The system reduced manual prep, improved consistency across offices, and highlighted cross-sell opportunities, enabling account executives to focus on strategic client work. The result was faster, higher-quality renewal planning and a repeatable enterprise approach to complex commercial accounts.
AI Fabric Systems
Autonomous Customer Success at Scale
For a venture-backed Sales Performance Management SAAS company, our AI Fabric specialists implemented an AI-driven customer success engine that consolidated CRM data, product-usage telemetry, support interactions, and knowledge repositories into a unified operational layer serving thousands of users. Predictive analytics surfaced engagement and risk signals early, while automated agents triaged incoming requests, generated personalized communications, and kept records synchronized across platforms. This transformed customer support from reactive to proactive, enabling small teams to deliver consistent, high-quality service at scale. The platform improved retention, reduced response times, and established a coherent operational workflow across multiple departments and systems.
Usability & Accessibility, Software Development
Licensure exam preparation application
Our Usability and Accessibility specialists created an immersive analytics dashboard for a mature EdTech company's medical licensure exam prep application. By analyzing large-scale learner performance data, study behaviors, and assessment results, the team transformed complex data into meaningful, actionable insights. The solution provides customizable performance views, trend analysis, and predictive indicators for students, academic support staff, and institutional leaders. This data-informed experience empowers learners to optimize study strategies and enables institutions to proactively support academic success and improve outcomes.